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Friday, January 6, 2012

Best and worst rankings for U.S. airlines:

The Airline That Loses Bags, Cancels Flights - Yahoo! Finance

American Airlines' jets sit at the gate Tuesday, Nov. 29, 2011, at Sky Harbor International Airport in Phoenix. (AP Photo/Matt York)

Best and worst rankings for U.S. airlines

Poor customer service ratings plague American, while one carrier scores a big turnaround.
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